Yes, every bounce house rental includes professional setup and teardown. We provide free delivery to most cities in Santa Clara County, and select cities in San Francisco, San Mateo, and Alameda Counties. If you are located outside our free delivery area, please inquire with us before booking for a quote. We do deliver to further cities on a case by case basis, so please reach out!

We provide free delivery to most cities in Santa Clara County, and select cities in San Francisco, San Mateo, and Alameda Counties. If you are located outside our free delivery area, please inquire with us before booking for a quote. We do deliver to further cities on a case by case basis, so please reach out!

Delivery to any city in our Standard Service Area is FREE. There are some areas of Los Altos Hills, Los Gatos, Saratoga, and Monte Sereno that require an additional delivery fee.

Standard Service Areas: San Jose, Willow Glen, Campbell, Los Gatos, Monte Sereno, Cupertino, Saratoga, Los Altos, Los Altos Hills, Sunnyvale, Santa Clara, Milpitas, Fremont, Union City, Palo Alto, Menlo Park, Atherton, Mountain View, Stanford, Woodside, Redwood City, Belmont, Hillsborough, Millbrae, San Bruno, and Daly City.

Extended Service Areas: Please email us (hello@bouncebayarea.com) to see if we service your area! We will do everything we can to fit you in the schedule.

We set up the morning of your party between 7am-Noon (depending on your event start time). If you need a specific delivery time, please let us know and we will try to accommodate.

We accept all major credit and debit cards. All deposits must be made online when booking your bounce house rental. We do accept cash for the final payment; please have exact change as our delivery team does not carry cash. Payment in full is due at the time of your rental delivery.

We require a $150.00 deposit to reserve each inflatable. The deposit is applied towards the total cost of your rental. The remaining balance is due 72-hours prior to your event start time and will be charged automatically to the same debit/credit card used for the deposit. If you need to change your payment card, please email us (hello@bouncebayarea.com) to make payment arrangements before the remaining balance is due. If we are unable to collect your remaining payment before your event date, we will be forced to cancel your order and your deposit will be held as a credit for you to use within 365 days of your original event date.

Before Your Event: We will reach out to you 72 hours prior to your event date to confirm delivery logistics (time, location, etc.). We set-up the morning of your event between 7am-12pm, depending on your event start time. During busy season, we may need to set up 2-3 hours prior to your event; this will be communicated ahead of time if needed.

Day of Event: You or someone you designate must be present during set-up to supervise the inflatable. If no one is present during set-up, we will not set-up your inflatable. If your rental is being set-up in a public area (park, parking lot), it cannot be left unattended at anytime.

After Your Event: We pick-up inflatables the same day after your designated event end time. All pickups will be based on your specific event end time. For park locations, we do not pick up after 6pm due to safety issues. If you request a pickup after 6pm (non-park locations), we charge a late pick-up fee of $75. Last pickup for non-park locations must be scheduled for 10pm or earlier.

Cancellations: No refunds, but your deposit turns into a credit! If you need to cancel, please give us as much notice as possible so we can accommodate other customers and reorganize our delivery crew. If you cancel at least 72 hours prior to your event, we will credit your deposit for a future inflatable rental up to 365 days from your original event date. If you cancel your rental within 72 hours of your event date, you will forfeit your deposit.

Rescheduling: We allow one rescheduling of your rental based on availability. Reschedule requests must be received and confirmed at least 72 hours prior to your original event date.

Rain Policy: If rain is in the forecast, you may cancel up until 8am the morning of your event. If rain is in the forecast, we also reserve the right to cancel up until 8am the morning of your event. In the event of cancellation by either side due to rain, we will credit your deposit for a future inflatable rental up to one year from your original event date.

Weather Safety Policy: One of the greatest dangers when using inflatables is wind. A strong gust of wind can pull the stakes anchoring a bounce house or slide out of the ground and send it flying through the air with people on it. INFLATABLES MUST BE DEFLATED WHEN WINDS REACH 15MPH. NO EXCEPTIONS.

Setup Surfaces & Size: We must have enough space to setup - Please confirm the required set up space to ensure everything goes smoothly on your event date. Setup surfaces must be flat due to safety issues. We can set up on pavement, grass, artificial turf, concrete, and inside homes & venues. We cannot set up on any type of uneven surface including but not limited to sand, rocks, gravel, and dirt as this will damage the inflatable. If we arrive at your event and we are unable to setup due to your setup surface or available space, we will be forced to cancel your rental and your deposit will be forfeited.

Prohibited Items: ABSOLUTELY NO MARKERS, PENS, PAINT, FACE PAINT, SLIME, OR SILLY STRING OF ANY KIND IS ALLOWED ON OR NEAR THE INFLATABLE – THESE WILL PERMANENTLY STAIN THE INFLATABLE MATERIAL. Please no food, drinks, toys with sharp edges, jewelry, pets or shoes are allowed while using the inflatable. If the inflatable is damaged due to misuse, we will charge a repair fee up to the total cost of replacing the inflatable.

Yes! We are fully licensed, permitted, and insured, so we can service your event at the park. Please remember to provide an electrical source within 50 ft of the setup location. We also have generators available for rent which can power your bounce house for hours of fun.

Please check wit your city or county ahead of time to see what permits or proof of insurance they need from us, and we will be happy to provide!

Absolutely! We clean and sanitize every bounce house before and after each rental. We wash, spot clean, sanitize, and dry our bounce houses after each use.